Service Delivery Policy
Last updated: 25 August 2026
This Policy sets out what WISEXPD LLP ("wiseXPD", "we", "us") delivers, when, and how. It forms part of our Terms & Conditions.
1. Everything we supply is a digital service
There is no physical product and nothing is shipped. Every service is performed remotely by our team and delivered electronically, into your own marketing accounts and to your nominated email address. There are no delivery charges, no shipping times and no customs or import considerations.
2. Where we deliver
We work with ecommerce businesses worldwide, principally in the United Kingdom, the European Union and the United States. Because delivery is electronic, location does not affect delivery time. All work is carried out in English.
3. What is delivered, and when
| Growth Plan $1,500 USD, one time |
A written audit of your Klaviyo and Meta accounts, a data check across Shopify, Klaviyo and Meta,
a one page diagnosis, a written 90 day plan and a 45 minute walkthrough call.
Delivered within 2 weeks of the later of payment received and account access granted. Documents are sent by email as PDFs. Nothing is launched or changed in your accounts during this stage. |
|---|---|
| wiseCore $2,500 USD per month |
Klaviyo email and SMS automations built or rebuilt in your own Klaviyo account, plus signup
capture, segmentation and deliverability management.
Onboarding begins within 5 business days of the first payment and access being granted. The first automations are live inside your account within the first month. Delivery is continuous thereafter for as long as the service runs. |
| wiseScale $5,000 USD per month |
Everything in wiseCore, plus full Meta Ads management in your own Meta Ads account, and four new
creative concepts a month rendered into 20 or more ad variants.
Onboarding begins within 5 business days of the first payment and access being granted. First campaigns are live within the first month. Delivery is continuous thereafter. |
| wiseSuite from $12,500 USD per month |
Everything in wiseScale, plus additional paid channels and organic. Scope, deliverables and timings are set out in an individual written agreement before the engagement starts. |
| Add-ons | Campaigns, additional platforms, creative production and CRO sprints are delivered to the timeline stated in the written quote you accept before work begins. |
4. Ongoing delivery, every month
For as long as a monthly service is running, you receive:
- A written cycle plan for the month ahead, sent to you for written approval before anything goes live.
- One written update every week.
- One 30 minute review call every month.
- A live reporting dashboard you can access at any time.
Support is available by email at support@wisexpd.com, Monday to Friday. We reply within one business day.
5. What we need from you
Delivery depends on access. To start, you grant us user-level access to your Meta Ads account, your Klaviyo account and, where relevant, your Shopify store. You also nominate one named approver who can sign off cycle plans and creative.
If access or approvals are delayed, delivery timelines shift by the length of that delay. We will always tell you in writing when that happens, and why.
6. Advertising budget is separate
Our fee is for management only. Advertising budget is paid by you, directly to the platform, on your own payment method. It is never routed through wiseXPD and never appears on our invoices. You set the budget and you can change or stop it at any time through your own account.
7. Changes to scope
Mid-cycle changes are made through a written change request, so that both sides have a record of what changed and what it costs. You can move up a package at any time on 30 days notice.
8. If we cannot deliver
If we are unable to deliver the agreed scope in a given month, we tell you in writing as soon as we know. If we cannot put it right within 14 days, that month's fee is refunded in full under our Refund & Cancellation Policy.
9. What you keep
You own your Meta, Klaviyo and Shopify accounts, your customer data, and the brand-specific assets we build inside them. wiseXPD retains its own templates, frameworks and systems, which are licensed to you for the term of the engagement. On cancellation we hand over cleanly and provide a written summary of everything live in your accounts.
10. No guarantee of outcome
We commit to the work and to the deliverables described above. We do not promise a revenue figure, a return on ad spend, or any other financial outcome, and no one at wiseXPD is authorised to do so. Please read our Earnings Disclaimer.
11. Contact us
Questions about delivery of a service:
By email: support@wisexpd.com
By phone: +44 7723 463389
By post: WISEXPD LLP, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
Registered office: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom.
+44 7723 463389 · support@wisexpd.com
All fees are quoted in US dollars (USD) and may be invoiced and paid in GBP, EUR, AUD, CAD and other major currencies. WISEXPD LLP is not VAT registered.